1. Acceptance of terms

These Terms & Conditions ("Terms") form a binding agreement between you ("User", "you") and DEVURA FZ LLE (trade licence 16097/2020, registered at Twin Towers, P.O. Box 4422, Fujairah, UAE), the operator of the Devanza mobile application and related services ("Service").

By creating an account, signing in, or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract under the law of your country of residence to use the Service. By using the Service you represent and warrant that you meet these requirements.

Devanza welcomes users within the United Arab Emirates and internationally. Some features (such as salon discovery) depend on salons having joined the platform in your city.

3. Account creation and security

You are responsible for:

• Providing accurate and current information when registering.
• Keeping your login credentials (phone, password, OAuth account) secure.
• All activity that occurs under your account.
• Notifying us promptly at privacy@devura.com if you suspect unauthorised access.

We may suspend or close an account if we reasonably suspect fraud, abuse, misuse of the Service, or violation of these Terms.

4. Service description

Devanza is a booking platform. DEVURA FZ LLE operates the platform. Salons, spas, and their staff listed in Devanza are independent businesses (the "Salons"). DEVURA FZ LLE does not:

• Own or operate any Salon.
• Employ Salon staff.
• Perform any beauty, wellness, or cosmetic service.
• Guarantee availability, quality, or outcome of any service.

When you book a service through Devanza you are entering into an agreement directly with the Salon. Devanza's role is to facilitate discovery, booking, communication, and (in the future) payment.

5. Third-party services disclaimer

Each Salon is an independent operator responsible for:

• The services it offers and their pricing.
• The qualifications and conduct of its staff.
• Compliance with applicable health, safety, and hygiene regulations.
• Its own cancellation, refund, and dispute-resolution policies.

Devanza is not a party to the service contract between you and the Salon and does not warrant the quality, safety, or legality of Salon services. Any claim you have for personal injury, damage, or dissatisfaction arising from a service must be pursued against the Salon directly. We will assist with good-faith mediation where reasonable.

6. User content

You may post reviews, ratings, photographs, and comments ("User Content"). By posting User Content you grant DEVURA FZ LLE a non-exclusive, worldwide, royalty-free, sublicensable licence to host, display, reproduce, translate, adapt, and distribute it within the Service and in Devanza's marketing of the Service. You retain ownership of your User Content.

You represent that:

• You own or have the right to grant the above licence.
• Your User Content is accurate, lawful, not defamatory, and does not infringe any third-party right.

We may moderate, edit, or remove User Content that violates these Terms, the law, or community standards.

7. Prohibited use

You agree not to:

• Use the Service for any unlawful purpose or in violation of UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes.
• Post content that is false, defamatory, obscene, threatening, discriminatory, or inciting violence.
• Impersonate any person or misrepresent your identity.
• Attempt to access accounts, data, or systems without authorisation.
• Interfere with the operation of the Service, including by introducing malware or running automated scrapers.
• Use the Service to send unsolicited commercial communications.
• Reverse-engineer, decompile, or modify the Service except to the extent permitted by law.
• Book services fraudulently or with no intent to attend.

8. Intellectual property

All rights in the Devanza application, brand, logos, designs, source code, databases, and original content are owned by DEVURA FZ LLE or its licensors and are protected by UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights and other applicable intellectual-property laws.

• The "Devanza" name and logo are trade marks of DEVURA FZ LLE.
• You may not copy, modify, distribute, sell, or lease any part of the Service without our written consent, except for personal, non-commercial use of the application as intended.
• User Content remains the property of the user, subject to the licence in Section 6.

9. Booking, cancellations, and no-shows

• Standard cancellation window: a booking may be cancelled free of charge at least 24 hours before the appointment, unless the specific Salon publishes a different policy on its profile. Each Salon's published policy prevails.
• Late cancellation: cancellations within the Salon's stated window may trigger a fee set by that Salon.
• No-show: failing to attend without cancellation may trigger a no-show fee set by the Salon and may affect your ability to book in future at that Salon's discretion.
• Refunds: refund policies are set by each Salon. Where payment is processed through the Service, we will follow the Salon's published refund instructions.
• Rescheduling: subject to availability and the Salon's policy.

DEVURA FZ LLE is not liable for a Salon's refund or cancellation decision. Disputes should first be raised with the Salon; if unresolved, email privacy@devura.com for good-faith mediation.

10. Payments

At version 1 the Service does not process payments — booking fees are paid at the Salon. When online payments are enabled, the following apply:

• Processor: Stripe (via Stripe's mobile SDK). Card data is transmitted directly to Stripe and is not stored on Devanza servers in any form.
• Currency: Primary currency is UAE Dirham (AED). When Devanza's Jordan market is active, Jordanian Dinar (JOD) will also be supported. The Salon's profile displays the applicable currency.
• Taxes: Prices may be shown inclusive or exclusive of UAE Value Added Tax (VAT 5%) depending on the Salon's VAT registration. The applicable tax is shown at checkout.
• Receipts: An electronic receipt will be issued for each completed payment.
• Refunds: Processed to the original payment method where the Salon authorises a refund, subject to Stripe's processing times.
• Chargebacks and fraud: Fraudulent transactions may result in account suspension and legal action.

11. Limitation of liability

To the maximum extent permitted by applicable UAE law:

• The Service is provided on an "as is" and "as available" basis, without warranties of any kind beyond those required by law.
• DEVURA FZ LLE is not liable for (a) the conduct, quality, safety, or outcome of any Salon service; (b) loss or damage arising from Salon cancellation, no-show, or refund decisions; (c) third-party service interruptions (hosting, payments, SMS, social sign-in providers); (d) indirect, consequential, incidental, or punitive damages.
• Where liability cannot be excluded by law, DEVURA FZ LLE's total aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (i) the total amount you paid to DEVURA FZ LLE in the 12 months preceding the claim, or (ii) AED 500.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable UAE law.

12. Indemnification

You agree to indemnify and hold harmless DEVURA FZ LLE, its directors, officers, and staff from any claim, loss, damage, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your violation of any applicable law, including UAE Federal Decree-Laws Nos. 34/2021, 38/2021, and 45/2021.
• Your User Content.
• Your misuse of the Service or of another user's account.

13. Termination

• By you: you may stop using the Service and delete your account at any time (Settings → Account → Delete account).
• By us: we may suspend or terminate your account on reasonable notice where there is a breach of these Terms, suspected fraud, repeated no-shows, or a lawful requirement. Where possible we will notify you and offer a chance to remedy.
• On termination: sections on intellectual property, user content licence, limitation of liability, indemnification, governing law, and dispute resolution survive.

14. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Arab Emirates. Any dispute arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the UAE Federal courts.

15. Dispute resolution

Before commencing legal proceedings, you agree to:

1. Send a written notice of dispute to privacy@devura.com with your account details and a clear description of the issue.
2. Allow 30 days for good-faith resolution.

If the dispute is not resolved, either party may refer it to the UAE Federal courts. This clause does not prevent a party from seeking urgent injunctive relief.

16. Force majeure

Neither party is liable for failure to perform due to events beyond its reasonable control, including acts of government, natural disasters, epidemics, network failures, power outages, cyber-attacks, or interruption of third-party services on which the Service depends.

17. Changes to terms

We may update these Terms as the Service evolves. For material changes we will publish the new version, increment the version number, and prompt you within the app to review and re-consent on next launch. Minor editorial fixes do not require re-consent.

If you do not accept the new Terms, you may stop using the Service and delete your account. Continued use after the effective date constitutes acceptance.

18. Contact

• Entity: DEVURA FZ LLE
• Address: Twin Towers, P.O. Box 4422, Fujairah, UAE
• General enquiries: info@devura.com
• Privacy, DSR, disputes: privacy@devura.com
• DPO: Majdi Mohammad — m.mohammad@devura.com